We want you to love your gear as much as we love creating it. That’s why we’ve got you covered with our 12-month quality guarantee. Here’s how we make sure you’re always happy:

• Peace of mind: 12-month guarantee on every custom piece.
• Try before you decide: Free colour sample prints and product samples available.
• Same trusted quality: All custom gear is made to the same high standards as our main line.
  
  Always here to help: Our friendly custom account manager is ready to assist.
  We’ve got your back—check out our refund policy for more details!

We make shipping as easy as possible—no matter where you are:

• Worldwide shipping: We ship to individuals or groups, anywhere.
• Cost-effective solutions: We work with you to find the best international shipping options, including duties and taxes.

Australia
Handling Fee + Standard Shipping $15AUD
Handling Fee + Local Pick $15AUD
Handling Fee + Express Shipping $25AUD

International
Handling Fee + International Shipping $35AUD

For more details, check out our shipping policy.

We stand by the quality of our gear. If there's an issue, we’ve got you covered:

• Quality returns: We accept returns for defective or poor-quality items within 12 months.
• Simple process: Just email us on custom@thepedla.com, and we'll guide you through the return or exchange.
• Custom gear: Since each piece is made to order, we’ll work with you to address any quality concerns.

Returns Policy

Washing:

• Cold wash only, below 30° celsius.
• Please hand wash. However all Pedla garments can be cold machine washed on a gentle/ delicate cycle with low spin. 
• Always wash with like colours as bibs may lose a bit of dye on the first wash.
• All zips and velcro should be done up to reduce the risk of damage and it is recommended to wash the kit in a laundry bag.
• Activewear-specific detergents are advised however small doses of sensitive, biodegradable detergent will suffice. Harsh chemicals in detergents can reduce the longevity of the kit. 
• It is important to store reflective apparel inside-out. Due to the nature of the reflective material,  contact with abrasive surface will increase the likelihood of wear which will ultimately strip the tiny microspheres from the base fabric.
• Do not dry clean 
• Do not bleach
• Do not use fabric softeners

Drying:

• Air dry only 
• Do not twist or wring
• Do not dry in direct sunlight
• Do not tumble dry
• Do not iron

Storage:

• Garments should be stored dry out of direct sunlight

Please note that damage to garments due to improper washing or storage is not applicable under warranty. When in doubt please refer to the care instructions on your garments or contact us at support@thepedla.com

International Duties & Taxes (Outside of Australia):

• Import Costs: Orders shipped outside Australia may face import duties, taxes, and fees by your country's customs.
• Checkout Estimate: We offer an estimated duties and taxes calculation for your destination at checkout. The estimate does not show if you use express checkout. The shipping method does NOT change the duties on a given order.
• De Minimis Value: Duties vary by country, with charges applying above certain thresholds.
• Consider Order Value: To potentially avoid exceeding duty thresholds, consider the value of your orders in relation to your country's limits.
• Buyer's Responsibility: You are responsible for any duties, taxes, and fees upon arrival.
• Learn More: For duty thresholds and tax information, see Zonos' guide to de minimis values.