Privacy policy
Privacy Policy
This privacy policy covers the operations of The Pedla.
Introduction
We are committed to fully complying with the Australian Privacy Principles (APPs), as outlined by the Office of the Australian Information Commissioner (OAIC). You can access a copy of the APPs at the OAIC website: https://www.oaic.gov.au.
Collection of Information
We only collect information necessary to support our business activities, including Name, Address, Contact information, Gender, and general location information. This data may be collected via sales, marketing, support activities, surveys, website activities, and event registrations.
We may collect information during conversations with you (by phone, email) or through written responses and our online platforms. If we obtain your contact information from third-party sources, we strive to verify the accuracy and ensure the collection complies with privacy principles.
Automatically, we or third-party platforms may collect information such as your device type, operating system, IP address, and referring websites to improve our website performance and enhance user experience.
We also partner with Microsoft Clarity and Microsoft Advertising to track behavioral metrics, heatmaps, and session replays to optimize and market our products and services. This data may be collected using cookies and other tracking technologies.
Storage & Disclosure of Information
All personal and credit information is stored securely, per the Privacy Act 1988. Data may be stored in facilities outside Australia, and access is restricted to authorised personnel.
We only disclose information according to the written authorisations provided by you, typically outlined in your commercial agreement with us.
To protect your personal information, we may require identification before releasing requested details.
Use of Information
We primarily collect personal information for marketing purposes and to provide an optimal experience with our business and website. As a standard, we do not share personally identifiable information with third parties unless they are acting as intermediaries. These may include platforms like Meta, Microsoft, Google, delivery services, marketing agencies, and financial service providers. All intermediaries have agreements with us to ensure data security.
SMS Marketing
If you consent to receive SMS marketing, we may contact you with product updates, order notifications, promotions, and events. You can unsubscribe at any time by using the unsubscribe link or contacting us at custom@thepedla.com.
Our website uses cookies to track items in your cart and may send cart reminder messages via SMS. We do not share SMS opt-in information with third parties, except with vendors who help deliver our messaging services.
Pedla Custom
Collection of Information & Data
We collect information specific to Pedla Custom Kit services, including Name, Order Information, and Address. This may be done via platforms like Shopify or manually over email or phone.
Usage of Information & Data
The information we collect is used to provide the best experience with our Pedla Custom Kit service. We may share this data with third-party intermediaries, such as organizations you are ordering with. If you do not wish for your information to be shared, please contact us at custom@thepedla.com or custom@thepedla.com.
Information & Data Sharing
We may share your information with third parties for the purposes of order fulfillment or onboarding. We do not sell your personal information. To opt-out of any direct marketing activities, contact us through the website chat, email us at custom@thepedla.com, or mail us at:
The Pedla
44 Sackville Street
Collingwood 3066 VIC
Australia
If you have any concerns regarding privacy, please contact us at custom@thepedla.com.