Terms and Conditions

1. General Information

Please read our terms and conditions carefully as making a purchase or becoming a member of The Pedla signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

By submitting an order or becoming a member of The Pedla, you agree to be bound by these terms and conditions. We reserve the right to cancel orders at any time.

2. Pricing and Product Availability

Prices and products are subject to change at any time without notice. We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.

3. Dispatch and Delivery

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

4. Amendments to Orders

Amendments to orders can be made by contacting The Pedla via email at custom@thepedla.com. If an order has already been dispatched, then postage costs will apply.

5. Returns and Exchanges

You must contact The Pedla by phone or email custom@thepedla.com regarding any exchange or refund return of product prior to return within 30 days of the original dispatch date.

If a product is faulty, The Pedla will provide a full refund or exchange including all additional delivery costs.

6. Order Payment

Order must be paid for in full prior to delivery. All prices are in Australian Dollars and include G.S.T (Goods & Services Tax).

7. Faulty Items

Please email us to advise of any issues with the items in your order so we can sort out a replacement/refund as soon as possible. If you need to send any of these items back to us, we’re happy to reimburse your return shipping costs. 

8. Warranty

We develop our products according to the highest standards of manufacturing processes. All our products are made from high-quality fabrics and with proper care will exceed your expectations. If you suspect your garment to be faulty, please use our returns portal or reach out to our team and we will inspect your item. If found faulty, we will look to repair or replace (at no cost to the customer) any garment that appears to have manufacturing faults—including seams, hardware, and/or material abnormalities.

All our products use premium YKK zippers. Improper use can cause strain on zips and they can wear easily. If the break is deemed a manufacturing fault upon inspection, then a replacement or repair can be offered.

Simply click here to read more about our garment care instructions. We have a strict policy to assure that these instructions are followed at all times.

Please note: Pedla has a strict 12-month Warranty period from the receipt date.

9. What is Not Covered Under Warranty

Our warranty does not cover custom products, damages that result from accidental damages sustained in a crash. It does not cover standard wear and tear or damages such as abrasion, scratches, or fading, improper storage or washing, and/or contacts with inks or sunscreen.

Please note that we use sublimation print technology and it is common and in the nature of the fabric to have slight colour bleed and variation around the print, which is unavoidable. Therefore, the garment itself is not considered faulty.

10. Privacy Policy

Please read our privacy policy page.